Last updated 10 December 2018
Introduction
GP Update Limited (trading as Red Whale) takes your privacy very seriously. We ask you to read this Privacy Policy carefully as it contains
important information about what to expect when we collect information about you and how we will use your personal data.
Why do we need your information?
We use personal data to do three things:
1. Perform our contractual duty towards you or fulfil a request you have made to us, ie. Ship a handbook order, get you booked on one of our courses, track your CPD credits, provide you a quote for a private course etc.
2. Keep you informed about clinical or operational matters applicable to General Practice and the products we offer.
3. Perform our legal obligations as a company eg. Pay HMRC.
Whose data do we collect?
We hold data on anyone who has attended a course or bought or commissioned a product or service from us (including subscribing to our online
content).
We also hold data of those who we think might be interested in our products and services.
How we obtain your data
The majority of the information we hold about you has been provided directly to us by you:
(i) on forms on our websites,
(ii) in response to marketing or other communications,
(iii) through social media,
(iv) by signing up for a course, product or service,
(v) through participation in an offer, program or promotion,
(vi) in connection with an actual or potential business or employment relationship with us.
In some cases we may collect data from someone else.
For example, you may have instructed a colleague to book you on a course or you may have chosen to consent to third parties disclosing information
about you to us that those third parties have collected.
We may collect data from publicly available sources. Examples include information gathered from a news article or on-line media, including social media
like LinkedIn or Twitter. We may also use publicly available directories and similar information such as Companies’ House.
What we do with your data and why
If you are a delegate, customer or business contact
The core purpose of our data processing is to ensure you receive the products and services you expect from us.
In order to fulfil this, we will use the data we collect about you to perform our obligations to you under the contract we have signed, or to provide
you with the information you have requested.
This includes letting you know about the date and location of the course you are booked on and any after course email to explain how to use the online
access you have received.
We will also use this information to send you communications about clinical updates and product information we publish via e-mail or post.
We may use data obtained other than from you to ensure that your contact details are up to date.
We collect the following classes of information:
Consent to track
When you tick the box to consent to your email activity being tracked you are giving your consent for us to look at; which emails you have opened, which links you have clicked, which emails you have shared and your geographical location. Having access to this data will enable us to send you more relevant communications.
If you are a clinician or manager in the UK or Ireland and you have never purchased from us
The core purpose of our data processing is to inform you about the products and services we offer via e-mail or post.
We may use data obtained other than from you to ensure that your contact details are up to date.
We collect the following classes of information:
We also utilise a third party, Google, to track the usage and volume of users on our website. The information it collects is not in any way associated
with the details we hold about you online.
How we look after your information
We keep your data secure in our database with appropriate security mechanisms in place.
We do not share your data with anyone else or any other organisation unless it is necessary for the purpose for which you have given us the data or
required by law. Examples are given below:
We require these service providers by contract to safeguard the privacy and security of personal information they process on our behalf.
Our responsibilities
The law requires us to tell you the basis on which we process your data.
We will keep data for as long as is needed to complete the task for which it was collected. Relationships between Red Whale and delegates may be long
term, and so we expect to keep your data for as long as that relationship exists, or until we no longer need it.
Your rights
You have a variety of rights about the way we process your data. These are as follows:
Contacting us
If you have any questions about this privacy notice, about the way in which we process your data, or if you wish to change the way we use your data, including how we communicate with you, then please contact us:
GP Update – Red Whale, University of Reading, Reading Enterprise Centre, Earley Gate, Whiteknights Road, Reading, RG6 6BU
E: mail@red-whale.co.uk
Cookies and websites
Cookies are small files of information which are stored on your computer. Websites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other websites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.
On revisiting our website or in using the files, our computer server will recognise the cookie and give us information about your use of the Site. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the Site but you may find that the Site may not function properly or is slower than when you allow a cookie to be installed on your machine.
My GPCPD Subscriptions
My online handbooks:
Red Whale is a registered trademark of GP Update Limited.
Registered in England and Wales, company registration no. 7135974.
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